Billing & Payment

You may receive two separate bills for services you received. Physicians bill separately from the hospital. Facility refers to hospital services. Professional refers to physician services.

Billing-Payment Resources

You may receive two separate bills for services you received. Physicians bill separately from the hospital. Facility refers to hospital services. Professionalrefers to physician services.

You may pay your bill in a number of ways:

  • Pay online
  • Mail your payment
  • Pay using automated phone system
  • Call to speak with Customer Service Rep

Pay my hospital or physician bill online using Insight’s payment portal PayerExpress.

  • Hospital payment portal link here 
  • Physician payment portal link here  
    You can find the browser requirements here

Pay my bill by mailing payment to the address on my statement.

For Hospital bill payments, mail to:
Insight Chicago Hospital Ins CP
P.O. Box 776459
Chicago, IL 60677-6459

For Physician services, mail to:
Insight Physician Group CP
P.O. Box 778775
Chicago, IL 60677-8775

For Hospital accounts IVR, dial 312-647-2909.

For Physician accounts IVR, dial 888-344-0245.

For Hospital Bills:

  • Office Hours: Monday-Friday, 7:00 AM – 5:00 PM Central Time
  • Phone: 312-647-2909

For Physician Bills:

  • Office Hours: Monday-Thursday 7:00 AM – 4:30 PM. Friday 7:00 AM – 4:00 PM Central Time
  • Phone: 888-734-2208

Bill & Pay Questions

How do I pay my bill?
You may pay online using our payment portal, mail your payment, or call to make your payment.
What forms of payment are accepted?
We accept checks, credit or debit cards, and electronic funds transfer.
Why did I get two (or more) bills?
Hospital and physician services are separate. You may get more than one physician bill if you saw more than one physician. Some physicians are independent and will bill you directly. Please refer to the statement and call the Customer Service phone number listed for questions about your bill.
I have insurance, so why did I still get a bill?
Some insurance policies have copays, deductibles, or cost sharing. This is the portion that you are responsible for based on your health plan policy. Your insurance plan calculates this amount. Please refer to your Explanation of Benefits (EOB) or call your insurance plan for questions on your amount due.
What do I do if I have questions or disagree with my bill?
Please call the Customer Service number on your statement. If you have insurance, please contact your insurance plan as they calculate the amount you are responsible for.
Can I pay a portion of my bill?
Yes. Please call the Customer Service number on your statement.
Does Insight have a payment plan?
Yes. Please call the Customer Service number on your statement.
How can I learn more about financial assistance?
Please call the Customer Service number on your statement.